Everyone likes to think they are a good listener. The fact is, however, that most people ‘hear’, but do not ‘listen’. By understanding what is meant by ‘listening’ the learner will be motivated to develop their skills in this area in order to develop and improve their all-round communication skills.
Learning Objectives
- Recognise, and be committed to, the importance of listening skills as a critical factor in improving personal communication and people management
- List and describe the benefits of good listening for employers, managers and staff
- Describe the communication process model
- Relate to the human communication process when considering why a communication has proved ineffective
Course Duration
Target Audience
- All members of an organisation requiring a base level understanding of the subject.
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