Customer Service

An Introduction to Negotiation
This course overviews the key skills of negotiation as well as the structure of the negotiation process itself. The part that attitudes play in successful negotiation is also examined, enabling the learner to think about the appropriateness of their current attitudes....
Negotiation Strategies 1 - Strategy Basics
There are a number of strategies you can employ to help you reach the best outcome in negotiations. This course will show you how to apply good negotiating strategies to your advantage...
Negotiation Strategies 2 - Psychological Strategies
There are a number of psychological strategies that are often employed in negotiations, so it’s important to recognise, deal and counter them....