This course enables learners to identify hazardous substances, deal with them safely and take appropriate steps in the event of mishap.

This course will equip manager/appraisers with the knowledge necessary to enable them to practice these techniques and skills. It will also provide a clear structure for appraisal discussions and enable the learner to understand the key characteristics of each stage of the discussion.

This course introduces the Recruitment and Selection series with an overview of the recruitment process.

For an organisation to operate successfully, it is essential that its employees, particularly those in key positions, are able to ‘think outside the box’, make decisions and operate independently.

Time is a finite resource that cannot be stored or saved for later use - time poorly used cannot be retrieved. Everyone has exactly the same amount of time each day, so how well it is used will figure highly in defining levels of job performance.

The course will enable the learner to make such identifications and take any appropriate remedial steps...

‘Understanding Body Language’ aims to enable you to flex your approach to situations according to how the other person is feeling and control your own body language to avoid revealing your own feelings and attitudes.

This course will help you avoid the types of question that are not helpful to your personal verbal communications. It will also help you recognise and deal with such questions when asked by others.

Employers are responsible in law for both fire prevention and the safe evacuation of employees in the event of a fire. This course will ensure that employees have the necessary knowledge to play their part in cooperating with their employer in the implementation of fire safety in the workplace

This course will help you understand the different types of ‘open’ and ‘closed’ questions and when it’s best to use them.