Job analysis, job descriptions and person specifications sound like three pretty dry subjects! But think about it – employing the wrong person can be a costly and stressful business. Many disastrous recruitment decisions have resulted from getting just one key element of the recruitment and selection process wrong.

Everyone likes to think they are a good listener. The fact is, however, that most people ‘hear’, but do not ‘listen’. By understanding what is meant by ‘listening’ the learner will be motivated to develop their skills in this area in order to develop and improve their all-round communication skills.

Many people have jobs where they are required to work alone and without direct supervision. This course looks at the five key lone working occupational groups. The learner is then able to go on to recognise and identify with the particular risks to personal safety that apply to that occupation.

Many people have jobs where they are required to work alone and without direct supervision. This absence of immediate help or assistance creates significant risk. This course introduces the learner to the potential hazards faced by lone workers. It then considers whose responsibility it is to reduce or remove the risks associated with these hazards and, in overview, how this is done.

Every year, around 50 people are killed in accidents involving workplace transport, with such accidents also causing more than 1500 major injuries and about 3500 less serious injuries each year.

There are a number of strategies you can employ to help you reach the best outcome in negotiations. This course will show you how to apply good negotiating strategies to your advantage...

In many of today’s organisations, much of the important work takes place in meetings. These meetings are organised and conducted for a specific purpose, usually to deliver new knowledge or information, discuss issues or ideas, solve problems or reach decisions.

Many people have jobs where they are required to work alone and without direct supervision. This absence of immediate help or assistance creates significant risk because of the ever-present prospect of accidental injury or violence and aggression - the latter, for some occupations, being accompanied by the added risk of robbery or other crime.

This course look’s at the preparation needed to make a presentation interesting, informative and successful...

Bullying is responsible for 30% - 50% of all stress-related illness in the workplace and costs employers up to £2 billion in lost revenue every year.