Many people have jobs where they are required to work alone and without direct supervision. This absence of immediate help or assistance creates significant risk. This course introduces the learner to the potential hazards faced by lone workers. It then considers whose responsibility it is to reduce or remove the risks associated with these hazards and, in overview, how this is done.

There are a number of strategies you can employ to help you reach the best outcome in negotiations. This course will show you how to apply good negotiating strategies to your advantage...

This course will work through the four types of nonverbal communication people use every day.

Having completed this course the learner will be able to set and agree objectives that are effective, motivational and relevant to the organisation...

This course considers why appraisal should be a continuous cycle of activity aimed at improving performance and achieving agreed objectives. It also enables the learner to understand the part ongoing appraisal plays in organisational performance management.

In many of today’s organisations, much of the important work takes place in meetings. These meetings are organised and conducted for a specific purpose, usually to deliver new knowledge or information, discuss issues or ideas, solve problems or reach decisions.

Many people have jobs where they are required to work alone and without direct supervision. This absence of immediate help or assistance creates significant risk because of the ever-present prospect of accidental injury or violence and aggression - the latter, for some occupations, being accompanied by the added risk of robbery or other crime.

This course look’s at the preparation needed to make a presentation interesting, informative and successful...

This course will enable the learner to understand the importance of being prepared for the appraisal discussion, and how to carry out essential preparatory tasks.

his course will help you use probing questions to gain more information.